Refund Policy

1. 14-day money-back guarantee

You can get a full refund of any payment for AIBoard Remote within 14 daysof the date you were charged. This covers your first purchase, every renewal (monthly, 6-month or yearly), and the extra charge for an upgrade. You don't need to give a reason, and it applies even if you have already used the plan.

The AI Boardapp, the Runner and the AIBoard Remote Free plan cost nothing, so there is nothing to refund. Charges from AI providers (such as OpenAI or Anthropic) or AI apps (such as ChatGPT or Claude) are between you and them; we can't refund those.

2. How to ask for a refund

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns. So you can ask in either of two ways:

• through Paddle at paddle.net, using the email address from your receipt; or
• by emailing [email protected] with the email address you paid with or the order number from your Paddle receipt. We will pass it to Paddle for you.

Paddle sends the refund to your original payment method, normally within 14 days of approval. It may take a few more business days for your bank to show it. Any tax you paid is refunded with it.

3. What happens to your plan

A refunded payment ends the paid period it covered: your subscription is cancelled and your account moves to the Free plan. Your account, paired devices and settings are kept. You are welcome to subscribe again later.

If you only want to stop paying in future, you don't need a refund: cancel instead (see below).

4. After 14 days

After 14 days a payment is normally not refundable, but you can cancel at any time from the Remote billing page or at paddle.net. Cancelling stops the next renewal and you keep your plan until the end of the period you paid for. We will always refund the unused part of a paid period if we close your account without a breach on your part, discontinue AIBoard Remote, or materially reduce your plan during it. If something went wrong for you, such as a long outage, email us and we will look at it fairly.

5. Your legal rights

If you live in the EU, EEA, UK or Switzerland, you also have a legal right to withdraw from a purchase within 14 days, which Paddle provides under the Paddle Buyer Terms. Our 14-day guarantee is at least as generous: we won't refuse a refund within 14 days because you started using the service. Nothing in this policy limits rights you have under the consumer law of your country.

6. Chargebacks

Please contact us or Paddle before disputing a charge with your bank. A refund is usually faster. While a chargeback is open, the paid plan is suspended; it is restored if the dispute is resolved in our favour.

7. Contact

Behzad Shams, trading as AI Board. Email: [email protected]. See also our Terms of Service and Privacy Policy.